---

Beulah Technologies and Innovatives Ltd
Last Updated: December 2025

At Beulah Technologies and Innovatives Ltd, we are committed to delivering high-quality products and exceptional service. This Refund & Return Policy outlines the conditions under which refunds, replacements, or returns may be granted.

Please read carefully before making a purchase or engaging our services.

---

1. General Refund Terms

Refunds are issued only under specific conditions described in this policy.
By purchasing from us, you acknowledge and agree to our refund guidelines.

---

2. Product Returns (Physical Goods)

You may request a return or replacement for physical products if:

Eligible Reasons for Return

• The item arrives damaged
• The item is defective due to manufacturing issues
• The wrong item was delivered
• The product does not match its description on our website or invoice

Conditions

• Items must be returned within 7 days of delivery
• Product must be unused and in original packaging
• Proof of purchase is required
• Photos or videos of the issue must be submitted before approval

Non-Eligible Returns

• Items damaged due to mishandling by the customer
• Products altered or modified after purchase
• Clearance or discounted items (unless defective)
• Custom-made or special-order products

---

3. Refunds for Services

Refunds for services such as installation, consultancy, smart home setup, and interior design are assessed on a case-by-case basis.

Non-refundable items

• Initial consultation fees
• Deposits or advance payments for custom design, development, or procurement
• Completed milestones in project-based work

Refundable (under rare circumstances)

Refunds may be issued if:

• The service has not started
• Materials have not been procured
• There are clear errors on our part that make the service undeliverable

---

---

4. Exchange Policy

We allow product exchanges if:

• The item is defective
• The customer prefers a replacement of the same value
• The request is made within 7 days

Note:
Price differences must be settled if the replacement item costs more.

---

5. Order Cancellation

Product Orders

Orders may be canceled within 24 hours if they have not been processed or shipped.

Service Contracts

Cancellation is allowed under these conditions:

• Before project commencement → Full refund (minus administrative cost)
• After project commencement → Refund minus value of completed work

---

6. Processing Time for Refunds

If a refund is approved:

• Refunds will be processed within 5–10 business days
• Refunds will be issued through the original payment method
• For bank transfers, the customer must provide the correct account details

---

7. Shipping & Return Costs

• Return shipping for faulty or wrong items is covered by us
• Return shipping for non-faulty items (if approved) is covered by the customer

---

8. Custom Orders & Special Requests

Custom-made products, tailored designs, special installations, or personalised requests are non-refundable unless they are:

• Defective
• Incorrectly made due to our error

---

9. Contact Us for Refunds or Returns

To request a refund or return, kindly contact:

Beulah Technologies and Innovatives Ltd
Warehouse 1, Korstin Muller Complex,
Idu Industrial Area, Abuja, Nigeria
📞 +234 902 552 9623
📞 +234 817 116 6611
📧 beulah247solution@gmail.com

Please include:

• Full name
• Order number
• Phone number
• Description of the issue
• Photos/videos (for product-related issues)

---